Privacy Policy

We collect several types of information to provide and improve our service to you.

Identity and Contact Data

This includes your name, date of birth, gender, and contact details such as email address and phone number. This data is essential for verifying your age and identity.

Technical and Usage Data

We collect information about your device, IP address, browser type, and how you interact with our platform. This helps us maintain system security and optimize performance.

Transactional Data

If applicable, we process details about payments to and from you, as well as other details of products and services you have accessed through our platform.

We process your data under the following legal frameworks:

Contractual Necessity: To fulfill our obligations to you as a user.

Legitimate Interests: For the improvement of our services and fraud prevention.

Legal Obligation: To comply with Australian laws and regulations.

Consent: Where you have provided explicit permission for specific data uses, such as marketing.

Your information is utilized for several critical purposes:

Account Management: To create and maintain your user profile.

Security: To detect and prevent fraudulent activity or unauthorized access.

Customer Support: To respond to your inquiries and resolve technical issues.

Analytics: To monitor usage patterns and enhance the user experience.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We implement robust technical and organizational measures to safeguard your information; however, please be aware that no method of transmission over the internet is 100% secure.

Your information may be transferred to and maintained on computers located outside of your state or country. In such cases, we ensure that the recipients of your data are bound by standard contractual clauses or similar legal safeguards to protect your privacy.

Under Australian privacy laws, you have specific rights regarding your data:

Right of Access: You can request a copy of the personal data we hold about you.

Right to Correction: You can ask us to update or fix inaccurate information.

Right to Deletion: In certain circumstances, you can request that we erase your data.

Right to Object: You can object to the processing of your data for marketing purposes.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: luckymate_support@gmail.com

Address: Level 24, 201 Elizabeth Street, Sydney, NSW 2000, Australia

Phone: +61 2 8015 5243